1. Return Eligibility
1.1 We accept returns for eligible items within 7 days from the date of delivery.
1.2 To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.3 Certain items are not eligible for return, which will be informed at the time of purchase from the website.
2. Return Process
2.1 To initiate a return, please contact our customer support team at CONTACT. Provide your order number, the reason for the return, and any relevant details.
2.2 Pack the item securely in its original packaging, along with a copy of the original packing slip or order confirmation.
2.3 Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping method.
3. Refund Process
3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3.2 If the return is approved, a refund will be processed to the original payment method within 7 days.
4. Refund Amount ( Is subject to the following limitations)
4.1 The refund amount will be the purchase price of the item, excluding shipping fees and any applicable restocking fees.
4.2 If the item was purchased with a discount or promotion, the refund will reflect the discounted price.
5. Shipping Costs
5.1 Shipping fees for the original order are non-refundable.
5.2 If the return is due to our error, such as receiving a defective or incorrect item, we will cover the return shipping costs.
6. Damaged or Defective Items
6.1 If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and arranging a replacement or refund.
7. Exchanges
We currently do not offer direct exchanges. If you need a different item, please initiate a return for the unwanted item and place a new order for the desired item.
8. Contact Us
If you have any questions or concerns about our returns and refunds policy, please contact our customer support team at CONTACT.